The emerging conversational intelligence market is enabling organizations to predict customer or prospect behavior by using AI-based voice analytics. Aragon identifies Hot Vendors that are making a difference with their conversational intelligence offerings.
Human-to-human conversations are still one of the dominant forms of communication and collaboration today. However, most organizations are not able to utilize this potentially valuable resource as an asset because they have no methods to analyze these conversations. As a result, these conversations are lost as a potential source of new business, innovations, operations, and insights.