The Weekly Briefing - The Immediate Importance of CS and Retention

July 31, 2020

Jim Benton was joined by Alice Heiman, CEO, and Founder of Alice Heiman LLC, on the last Weekly Briefing of July. They discussed the immediate importance of customer success and the role leadership - specifically CEOs - have to play in keeping customers supremely happy. Jim and Alice opened up the show by talking about the lessons learned from Q2. The big takeaway? From executives to subject matter experts, teams have to rally all the way from the top-down. Watch the full episode here: https://www.chorus.ai/blog/customer-success-ceos-twb Sign up for The Weekly Briefing newsletter here: https://www.chorus.ai/lp/the-weekly-briefing

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